Knowledge Base

 


 

Are there special shipping dates for PromoCell proliferating cells?

Our proliferating cultures are generally dispatched on Mondays (delivery on Tuesday) and on Thursdays (delivery on Friday). To the US and Canada, we only ship proliferating cells on Mondays.
Please note: Proliferating cells are only sent out to destinations where we can guarantee express delivery within 24 hrs.

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The supplements arrived defrosted. Are they still ok?

PromoCell media and supplements (SupplementMixes, SupplementPacks) are routinely shipped with cool packs (Exception: Melanocyte Growth Medium M2 SupplementMix C-39420 is shipped with dry ice). Depending on the outside temperature, the supplements may arrive defrosted. You can either use them immediately to prepare fresh growth media or refreeze them at -20°C. We have performed extensive tests and can guarantee that the supplements are stable for up to 1 week at room temperature.

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Where do the primary human cells come from? Are they able to endure such a long trip?

All cells are shipped from our premises in Germany. The cryopreserved vials are shipped with plenty of dry ice. For some countries, when delivery cannot be guaranteed within 3-4 days, we use vapor shippers. Upon receipt of the cells, store them in liquid nitrogen until they are thawed and seeded. We have shipped many cryopreserved cells to countries all over the world. When they are thawed according to the PromoCell protocol, viabilities are achieved as specified in the CoA (70%).

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How does PromoCell ship the proliferating cells?

Proliferating cells are shipped in T25 or T75 flasks completely filled with Growth Medium together with warm packs (37°C) that keeps the cells warm for several hours during the transport. Usually, the flasks arrive at room temperature and should be placed in the incubator for 3 hrs before changing the media or subculturing the cells.
Please note: Proliferating cultures are only shipped to those countries where a 24 h delivery can be guaranteed.

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To which countries does PromoCell supply its products?

We deliver directly to Germany, France, Monaco, the United Kingdom, the United States and Canada. In addition, we have distributors in more than 30 countries worldwide. You will find current information on PromoCell distributors here.

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What shipping costs does PromoCell charge?

We charge the following shipping costs, irrespective of the total amount of your order:
Germany/ France/ Monaco: 26 € / United Kingdom: £20 / USA/Canada: $52 / Rest of the world: Please inquire!

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